At SunnyPony,we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction,and the quality is guaranteed. If something doesn’t meet your expectations,we’re committed to doing our best to find a solution.
For questions,contact us: firstname.lastname@example.org !
• Any items with defects in manufacturing,workmanship issues or missing parts will be referred to the manufacturer for a solution. In the unlikely event that the manufacturer is unable to help out we will exchange any products or provide the needed materials for up to 30 days from the date of purchase.
• Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return up to 30 days from the date of purchase.
• We will also exchange any unopened / new kit(s) from your order for another kit of equal value for up to 7 days from the date of purchase. Due to the fact that charts,books and color cards contain copyable content we don't offer any returns or exchanges for any of those items. Kits also contain copyable information therefore we do not accept back or exchange any opened / used kits.
• In order to initiate any type of return or exchange one must contact us for approval.
• SunnyPony.com reserves the right to charge a restocking fee of up to 20% if we deem it appropriate.
• Any return / exchange sent to us without approval will not be accepted.
• If an item is returned due to no fault of ours then the buyer will be responsible for any return shipping fees.
• The buyer will also be responsible for shipping fees (both ways) associated with any exchange that's done due to no fault of our own.