Shipping & Policies | SunnyPony

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Free Shipping Worldwide!

SunnyPony is proud to offer Free Shipping on all orders. Min order $20 (not for digital products).

free-shipping

Estimated Shipping Times

United States 7-10 business days
Canada 10-30 business days
Europe 10-20 business days
Australia 10-30 business days
All Other Countries 10-40 business days

What is item processing time?

• The processing time varies depending on the specific product with the average processing time approximately 1-2 business days.


Important Notes

• Postal deliveries: If you haven’t received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. • Shipping times will be affected during public holidays; couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

• It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

• SunnyPony ships all packages from our warehouse and distribution center.

• SunnyPony may have to verify payment and order details before processing your order.

• If you have any questions, please contact us, we'll deal with it as soon as possible.

• Total Delivery Time = Processing Time + Shipping Time.


Return & Refund

 At SunnyPony, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.

 For questions, contact us: info@sunnypony.com !


 NOTE:

• Any items with defects in manufacturing, workmanship issues or missing parts will be referred to the manufacturer for a solution. In the unlikely event that the manufacturer is unable to help out we will exchange any products or provide the needed materials for up to 30 days from the date of purchase.

• Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return up to 30 days from the date of purchase.

• We will also exchange any unopened / new kit(s) from your order for another kit of equal value for up to 7 days from the date of purchase. Due to the fact that charts, books and color cards contain copyable content we don't offer any returns or exchanges for any of those items. Kits also contain copyable information therefore we do not accept back or exchange any opened / used kits.

• In order to initiate any type of return or exchange one must contact us for approval.

• SunnyPony.com reserves the right to charge a restocking fee of up to 20% if we deem it appropriate.

• Any return / exchange sent to us without approval will not be accepted.

• If an item is returned due to no fault of ours then the buyer will be responsible for any return shipping fees.

• The buyer will also be responsible for shipping fees (both ways) associated with any exchange that's done due to no fault of our own.